FAQs

If you require technical assistance with your water heating or boiler system design, please do not hesitate to contact us prior to your on-line purchase :

FACTORY HEATERS LTD

T: 01928 611002

E: info@factoryheaters.co.uk

Whatever your existing water heater i.e. ANDREWS, LOCHINVAR or A O SMITH or whatever your existing boiler i.e. IDEAL, VAILLANT, VEISMANN or WORCESTER BOSCH - If your water heater or boiler needs replacing, we can offer Energy efficient, hydrogen ready, replacements - AT FACTORY PRICES.

Through our supplier partnerships with Rinnai UK water heaters & ATAG Commercial Boilers, Factory Heaters Ltd guarantee to offer appliances capable of blending up to 30% Hydrogen with Natural Gas, which can then be easily modified to support 100% Hydrogen as and when required. This will ensure a smooth transition to ZERO CARBON EMISSIONS for our customers and avoid expensive replacement costs.

You can request installation information either during the checkout process or, alternatively, please do not hesitate to contact us directly:-

FACTORY HEATERS LTD

T: 01928 611002

E: info@factoryheaters.co.uk

Standard Delivery will be within 3 working days of order payment

- Delivery is free of charge within ZONE A                                                                                                                           i.e all mainland GB postcode areas (except The Highlands).

 - Delivery will be subject to a delivery charge of £50 within ZONE B.

   Zone B deliveries include, but is not limited to, the following areas:-

 - The Highlands & Islands

 - Isle of Man

 - Isle of Whyte

 - Northern Ireland

 - Ireland

 - Channel Islands. 

Any delivery charges applicable to your order will be indicated in the basket during the checkout process

You are entitled to cancel an order and return the goods within 30 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone:-quoting your order/invoice number

Any goods returned should be unused, in the original packaging and in a saleable condition. Subject to Goods being received in a saleable condition, your refund will be paid within 30 days. 

If you cancel an order, you will be responsible for the cost, and risk of loss or damage, when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your Buyers rights when we are at fault - for example if goods are faulty or misdescribed.